REFUND POLICY

  • Items marked as “clearance”, “demo”, or “closeout” cannot be returned or exchanged.
  • All other returns for exchanges and/or refunds must occur within 15 days of receipt of merchandise. After 15 days, this policy becomes null and void. Returns may take up to one week to be processed through our Returns Department. The buyer is responsible for all return shipping charges.
  • We will charge additional fees on packages being returned to us due to an undeliverable address or Customer Refusal.
  • A $25 service fee will be charged for all returned checks
  • Custom orders require 50% deposit. All custom orders are final. No returns accepted.
  • Returns after 15 days will be store credit only which is valid for one year only from date of issue.
  • All returns must be in new condition.
  • OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
  • Obvious Wear & Tear such as scratches, dents, water damage, or abuse on any merchandise; kinks or cuts in cables; tears and holes in material items; scratches on headsets and/or intercoms. Any and all size adjustments such as helmets; products that have been used, custom fit and/or altered, etc. Dirt, sand, sun and/or water damage, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc. Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. Related warranty paperwork, mounting hardware, inserts, attached coupons and/or instructions pamphlets are absent.

PRIVACY POLICY

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can UNSUBSCRIBE from any marketing email from the UNSUBSCRIBE link at the bottom of that email.

You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

IP Addresses
Your IP address is visible at the bottom of every web page. This information is collected with every web order.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We do not use or partner with other businesses to share your information.

About Joining Mailing Lists
This data is used to notify you of special promotions, new products, and provide information we feel may be of interest you. You can also opt out at any time by clicking on the unsubscribe link at the bottom of any email. Please note, we never share your personal information or email address with any third party – ever!

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Third Party Integrations
We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting information.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Pyrotect utilizes SSL encryption to encrypt data transmission between a user’s browser and the web server. SSL ensures your information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Our shopping cart system is unique in that is does NOT store your credit card information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (541) 504-0340 or via our contact page.

Protect Your Data
For your own protection, it’s important you utilize some basic safety steps when sending any personally identifiable information such as web orders online. Never use a public computer. Never use an untrusted WiFi connection point. Never submit personally identifiable information in a direct email, such as Credit Card information.

We pride ourselves at customer service and urge you to call with any questions, concerns, or needed changes to your personal data or orders in process.

  • TERMS OF SERVICE

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can UNSUBSCRIBE from any marketing email from the UNSUBSCRIBE ink at the bottom of that email.

You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

IP Addresses
Your IP address is visible at the bottom of every web page. This information is collected with every web order.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We do not use or partner with other businesses to share your information.

Pricing
Although we make every effort to provide accurate online pricing, mistakes and errors happen. Pyrotect is not obligated to honor any incorrectly priced item.

SHIPPING POLICY

Outside peak holidays and sale events, we generally ship orders received before 12pm PST the same day. Expedited orders (Next-Day, 2-Day, etc.) must be received by 12pm to meet pickup times. Although we make every effort, we cannot guarantee same day shipping. Upon shipment you will receive a tracking number via email.
Shipping times are estimates from the carriers and delivery cannot be guaranteed for the estimate’s delivery ranges.
Delivery signature is required on ALL orders over $750 (including shipping charges)

CUSTOMER WARNING

THIS MERCHANDISE IS INTENDED FOR OFF-ROAD RECREATIONAL USE. THE EFFECTIVENESS OF THIS EQUIPMENT IS DIRECTLY RELATED TO THE MANNER IN WHICH IT IS INSTALLED OR USED. NO WARRANTY IS MADE NOR IMPLIED REGARDING ANY PRODUCT MANUFACTURED OR SOLD BY PYROTECT TO PROTECT USERS FROM INJURY OR DEATH. RACING IS A HAZARDOUS SPORT. THE USER ASSUMES ALL RISK.